Dental Assisting Requires Attention to Detail and People Skills

As a dental assistant at Metropolitan Periodontists, P.A.  our job requires a lot of attention to detail. We need to be sure that we have everything ready for each patient’s procedure.  We offer a variety of treatment options to our patients and each patient’s treatment is unique.

Before a patient comes into the office for a procedure with Dr. Wilson, we review all their information and make sure Dr. Wilson has what he needs for the procedure. The information we need to know is; Does the patient have current x-rays, were they given prescriptions for the procedure, does the patient have any allergies or healthy condition and what specifically during the exam of the patient did Dr. Wilson tell the patient he will be doing. All this information helps us to be prepared and can also help a patient feel at ease when we are working on them.  We want our patients to know that we are taking the best care of them.

Although my focus is on the patient, I am always watching Dr. Wilson trying to anticipate what he is going to need during a procedure to make sure everything goes well. The little details make a big difference.

Dentistry truly is a people business.  The success of procedures is always a combination of people skills and paying attention to all the clinical details.

I have been working with Dr. Wilson for a year and a half and I can sense what he is going to do next when I am working with him chairside, or what he is going to need.  There are some subtle body language cues that he gives.  I don’t think he is even aware that he is giving me these cues or that I pick up on them.  There is a connectedness there and nonverbal communication which makes the procedure go smoother and faster for the patient.  Making sure our patients have the best experience possible is all due to good teamwork.

Stephanie, Licensed Dental Assistant

Metropolitan Periodontists

Minneapolis, MN

New Patients Welcome

Lisa Reviews Brushing and Flossing

Every patient thinks they know how to brush their teeth, and some do but most do not brush their teeth long enough. They think they are brushing for the recommended two minutes, but they are usually only brushing about 45 seconds.  You cannot do a quality job brushing in 45 seconds.  If a patient has gum disease or a history of gum disease then they have to brush even longer than two minutes and work harder than somebody who has never had a history of gum disease. 

If I notice a patient is having a hard time removing plaque from their teeth when they brush or floss, I will put a dye on their teeth that stains their plaque and ask the patient to remove it so they know what it takes to thoroughly clean their teeth at home.

When it comes to flossing, I try not to have anybody be a slave to the mirror, because if you are a slave to the mirror then you will only floss your teeth in the bathroom.  Instead, I try to teach them by feel.  I put the floss in their mouth and I floss their teeth for them and then I have the patient floss their teeth and give them feedback.

We also have other supplies to help patients with their oral care. For example, if a patient has larger spaces between their teeth, I will give them a tool that will clean those spaces better than flossing alone would.

What a patient does on a daily basis at home is far more important than what I can ever do for them. Not every patient is the same each patient deserves oral care instructions that fit their needs. I feel demonstrating brushing and flossing and then having patients repeat what I just showed them is the best way to teach them great oral care habits.

Lisa, Registered Dental Hygienist

Metropolitan Periodontists

Minneapolis, MN