Before a patient comes into the office for a procedure with Dr. Wilson, we review all their information and make sure Dr. Wilson has what he needs for the procedure. The information we need to know is; Does the patient have current x-rays, were they given prescriptions for the procedure, does the patient have any allergies or healthy condition and what specifically during the exam of the patient did Dr. Wilson tell the patient he will be doing. All this information helps us to be prepared and can also help a patient feel at ease when we are working on them. We want our patients to know that we are taking the best care of them.
Although my focus is on the patient, I am always watching Dr. Wilson trying to anticipate what he is going to need during a procedure to make sure everything goes well. The little details make a big difference.
Dentistry truly is a people business. The success of procedures is always a combination of people skills and paying attention to all the clinical details.
I have been working with Dr. Wilson for a year and a half and I can sense what he is going to do next when I am working with him chairside, or what he is going to need. There are some subtle body language cues that he gives. I don’t think he is even aware that he is giving me these cues or that I pick up on them. There is a connectedness there and nonverbal communication which makes the procedure go smoother and faster for the patient. Making sure our patients have the best experience possible is all due to good teamwork.
Stephanie, Licensed Dental Assistant
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